Senior Analyst, Post Booking Services - CMRB and IO

Job Responsibilities

Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues

• Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
• Ability to identify & prioritize requests based on Customer Impact
• Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
• Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
• Identify the cause of the issue and report it relevant Stakeholder for remediation
• Should display agility in adopting to rapidly changing business needs
• Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
• Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.
• This role reports into Assistant Manager/Deputy Manager/Manager 

Key Skills

• Strong analytical capability: Knows the business and understands how to analyze the metrics/key performance indicators required by self and team to deliver results
• Flair to work globally: Reach to different stakeholders across the Globe to ensure business is run smooth
• Effective Communication: With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understand
• Effective time management: Ability to multi task and delivery seamlessly
• Problem Solving ability: Successfully resolves difficult or complicated challenges
• Strong business acumen: Diligently attends to details and pursues quality in accomplishing tasks

Key Competency

Communicating for Impact

• Influences others to change their perceptions in a positive, creative and respectful way
• Anticipates reactions and responds appropriately

Collaboration

• Identifies synergies across LOBs and acts on opportunities to integrate efforts
• Demonstrates value as a team player both within and across teams

Change Agility

• Shows willingness to adjust to changing work environments
• Quickly recognizes situations or conditions where change is needed
• Decision Making
• Makes timely, informed decisions that take into account the facts, goals, constraints, and risks
• Knows when to delegate with clearly defined responsibility and authority

Basic Requirements

Graduate/Post Graduate with 2 to 5 years of experience

Flexible to work in shifts

Strong Analytical ability

Career Level - IC1

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