Senior Analyst - Planning and Reporting
Dentsu
4 - 7 years
Bengaluru
Posted: 14/06/2025
Job Description
Support in managing & delivering global external client reporting (ECR) & projects.
Job Description:
Key responsibilities:
- Manage external client reporting requirements and ensure timely & error-free delivery of reports to stakeholders.
- Collaborate with the Global Clients team & markets in the collection & consolidation of external client reporting data.
- Identify & implement improvement ideas for the external reporting process, thus achieving efficiency & adding value to the process.
- Meeting agreed Service Level Agreements (SLA) on Turn-Around-Time (TAT), accuracy and other scheduled & unscheduled deliverables.
- Contribute towards continuous improvement program across the process.
- Timely escalation of issues to the reporting manager and providing an action plan for resolution of the issue.
- The person is required to coordinate with people across geographies and should have good communication skills.
Key Accountabilities:
- Support the External client reporting (ECR) activity, liaising with markets/regions for submissions, cleansing & validating data, churning out reports and dashboards, etc.
- Collaborate with various markets, teams, and commercial teams and ensure timely submission of external client reporting data.
- Address user queries regarding external client reporting & establish rapport with local market users.
- Interact with stakeholders to understand requirements, set expectations, address concerns and discuss them with the Reporting Manager.
- Manage process deliverables as per agreed SLAs along with ensuring delivery of quality results to key stakeholders, including dashboards, KPI reports and other key process metrics.
- Drive process improvement and policy development initiatives that impact the function
- Ensure error-free execution of process activities and develop & implement aspects of quality compliance and accuracy attributes.
- Contribute to team meetings and brainstorming sessions.
- Effectively manage escalations, develop a backup plan and focus on cross-training across the team.
- Should be able to multitask between deliverables and day-to-day activities.
Professional Skills and Capabilities
- B.Com/M.Com/MBA with a minimum of 4-7 years of experience in BPO/KPO industry handling client reporting, financial planning & analysis (FP&A) & reporting.
- Strong communication & interpersonal skills.
- Should be a quick learner and an out-of-the-box thinker.
- Good understanding of financial metrics and business structure, KPI reporting and analytics.
Role Capabilities
- Reporting background
- Focuses on Process and Quality
- Influencing collaborative outcomes
- Good with MS Excel and PowerPoint.
- Analytical skills to query variances and changes in trends.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentAbout Company
Dentsu is a global advertising and digital marketing agency headquartered in Tokyo, Japan. It is part of the Dentsu Group Inc., one of the largest advertising and communications groups in the world. Dentsu specializes in providing integrated marketing solutions, including digital marketing, media planning, content creation, data analytics, public relations, and customer experience management. The company operates across numerous industries and markets, serving clients with innovative strategies to drive brand growth and engagement. With a strong focus on technology and creativity, Dentsu aims to deliver impactful, data-driven campaigns tailored to modern consumer behavior.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).