Role: Learning Operations Specialist Level: Sr. Analyst
Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
At Deloitte, youll gain exposure to a variety of industries and business models, helping your career growth and professional development.
Work youll do
Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
1. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions
2. Ensure all tasks are done in a timely manner with Accuracy and Completeness
3. Delegate the work, track the work, manage the resources with regards to coping with the workload
4. Perform the quality checks on the tasks before they are submitted to the client
5. Set expectations with clients, negotiate on the timeliness if necessary, or keep the client well informed in case of delays
6. Peer to peer touch point - Enhance network by connecting with everyone in the team on a frequent basis, share knowledge, tips and best practice
7. Support the AM with SLA management
8. Proficient in process excellence in terms of SOP, Check lists and FAQ documents for primary activities and other tasks if required
9. Ownership and accountability towards process and assigned task
10. Time Management - Effective utilization of working hours with proper prioritization of work
11. Contribution and Involvement in Firm/Team initiatives
12. Continues collaboration effort towards common business goal
13. Act as a mentor / process trainer / subject matter expert
14. Be the first point of escalation for any client issues / concerns
15. Support the AM with metric reporting and dashboard preparing
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Qualifications
Graduate/MBA/Post-Graduate
4-6 years of relevant experience in a Learning/Backend Operations environment
Skills Required:
Must have excellent verbal and written communication skills
Should have knowledge of email etiquette
Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
Should have ability to team with others
Should be able to prioritize time and tasks
Must have experience Managing small teams
Preferred:
Should have basic knowledge of creating MS PowerPoint presentations
Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
Should have experience of handling cases/tickets
Should have ability to interact well with internal clients and understand their requirements
Experience working with US stakeholders
Shift Timing- 2 PM- 11 PM
Location-Hyderabad
About Company
Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.
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