Role: Process Specialist USI Learning Delivery (Senior Analyst)
This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.
What it involves
Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses Audit, Advisory, Tax, Consulting and Enabling Areas
Acting as an advisor and a consultant to the clients, scheduling periodic connects with stakeholders to evaluate SLAs and areas of development
Interacting, networking and partnering with various internal teams for the delivery of a learning session
Working with empaneled/authorized external vendors when required
Work youll do
You will perform all or a combination of any of the following activities:
Talent L&D (Clients/Stakeholders from the USI Talent L&D Teams)
o Periodic connects with the Talent L&D team for the planning and execution of the learning programs
o Support the team lead in SLA management
o Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays
o Evaluate new processes added to the portfolio and prepare RACI accordingly
o Periodic reporting of learner and program metrics, dashboards etc.
o Perform root cause analysis to find gaps and identify solutions
Process:
o Requires proficiency in process excellence in terms of SOP, checklists and FAQ documents for primary activities and other tasks if required
o Program delivery management with ownership and accountability of all program related tasks and sub-processes
o Multi-tasking, attention to detail and adherence to timelines
o Gain understanding and experience on various learning platforms like NextGen, SABA etc.
Team:
o Support team members and team lead(s) with all program-related tasks, ensure task completion as per SLA timelines with accuracy
o Ensure effective utilization of working hours with proper prioritization of work
o Build a connect with team members and share knowledge, tips, best practices.
o Perform quality checks on tasks and reports before they are submitted to the client
o Continuous collaboration effort towards common business goals
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Qualifications Required
3-5 years of relevant work experience
Excellent verbal and written communication skills
Ability to analyze data, identify key findings and create executive summaries
Proficient with MS Office: MS Excel (Advanced level preferred) and PowerPoint
Attention to detail, and timelines, ability to prioritize and multi-task & time management.
Works effectively with diverse group of internal clients at all levels of the organization
Proven track record of synthesizing data and presenting results and recommendations to leadership
Timings:- 9AM- 6 PM/11AM- 8 PM
Location :- Hyderabad
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