Senior Analyst, Jira Administration

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.  EEO/AA/M/F/Disabled/Vets

Job Description :

Position Title: Senior Analyst, Jira Administration

Position Description: Summary
The Jira Administrator is responsible for implementing and managing Jira front-end
configurations, updates, maintenance, integrations, deployments, add-ons and tools
build-out, and general support. The Jira Administrator will configure the Jira
environment in alignment with agile best practices and encourage the proper usage of
the tool through training and reporting. This position will also analyze the current usage
of Jira and facilitate the governance of the application with the Director of Agile
Transformation including user management and license enleanment strategy,
standardized configurations, and more.

Position Description: Responsibilities
● Assess current usage of Jira and identify opportunities for simplification and
consolidation
● Design, build, and implement standardized Jira configurations for
company-managed projects in Jira Software Cloud
● Maintain Jira projects and associated schema including issue types, field
configurations, workflows, permissions, and more
● Establish and maintain development/test environments including production data
refreshes
● Thoroughly test new versions and add-ons within Jira prior to production
implementations
● Establish and maintain integrations with enterprise platforms such as
ServiceNow, Lucid Spark, and Miro
● Implement custom boards, filters, dashboards, advanced roadmaps, and more
for scrum masters, agile program managers, and RTEs
● Identify and implement opportunities for automation
● Develop and conduct training sessions for new and existing employees on the
various functionalities available within Jira
● Create training and standard operating procedure documentation
● Support end users with technical issues through troubleshooting and solution
identification and implementation
● Supports agile tool (Jira) adoption and consistent utilization
● Leverage agile tooling (Jira) to drive team performance including active use of
burndown charts, velocity charts, cycle time, and cumulative flow
● Construct and maintain Confluence pages with integrated Jira projects
Required Technical Skills
● Strong experience with Jira Software Cloud administration including schema
configuration development in a scaled agile environment
● Strong experience with Confluence and integrating Jira projects/widgets
● Strong understanding of Jira APIs, REST APIs, and webhooks
● Experience integrating Jira with Planview, ServiceNow, PowerBI and other
enterprise applications

● Ability to write custom JQL filters and leverage them to construct custom
dashboards, special fields, and more
● Understanding of and experience with agile and the scrum framework and
lean/kanban systems
● Knowledge of the software development life cycle
● Knowledge of Okta SSO
● Experience migrating and consolidating Jira instances both on prem and cloud
Required People & Leadership Skills
● Must have strong communication skills, both verbal and written, with a strong
command of the English language
● Strong analytical, critical thinking, and problem solving skills with the ability to
identify foundational issues, develop recommendations, and review with
leadership
● A go-getter, self-starter, and self-organizing mindset with the ability to
self-manage their workload
● Strong training skills for new and existing users in Jira with an ability to convey
the value of out-of-the-box functionality to scrum masters, product owners, and
and agile team members
Education & Experience Level:
● 5+ years technology experience, with at least 4+ years direct experience in Agile
delivery
● 4+ years working as a dedicated Jira/Atlassian administrator
● 3+ years managing Jira integrations
● Atlassian Certified Professional (ACP) certification
● Bachelor’s degree in technology preferred
● Scaled Agile / SAFe knowledge preferred
● Jira Align and ServiceNow experience preferred
● Atlassian Analytics experience preferred

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