Senior Analyst - Digital Platform Support (application support)

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, ensuring that senior positions are open to all.

Discover the Role

We are looking for a Senior Support Analyst to join our team and help to support digital operations tools & related applications.

Key Responsibilities

In this role, the successful candidate will need to:

• Perform the daily activities and operations of the application support team.
• Work with vendors for 3rd level support and TMF Internal teams and stakeholders.
• Support the applications used in the Digital Platform support team and meet the requests response and resolution within specified timelines.
• Sets priorities for self to ensure task completion, coordination of work activities with peers and the Global Application support Manager.
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support-related problems.
• Follow ITIL processes along with TMF's best practices and guidelines.
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attend internal and vendor-facing meetings as and when needed.
• Contribute to the Application support document library.
• Liaise with TMF Internal IT team in gathering required information around applications.

Key Requirements

• You will be focused on application support under Global Technology Services, Responsibilities will include:
• Perform the daily activities of business, technical or operations of support teams
• Analyze, design, and improve our application support processes.
• Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
• Flexible in working hours to support application users globally in rotational shifts.
• Utilize ITIL framework in day-to-day support activities.
• Support and train new team members.
• Be a champion of our TMF Operating model.
• Overall 8+ years of application support experience within a leading management consultancy or equivalent.
• Build strong relationships with IT and Business stakeholders
• Working effectively and delivering at pace within a global team.
• Excellent English written and spoken communication skills.
• Good to have HRP domain experience.
• 8+ years experience in Incident management/ application Support.
• Analytical and problem-solving skills.
• Graduate Degree
• ITIL foundation knowledge
• Understanding of support frameworks

Whats in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• Youll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, youll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives

Were looking forward to getting to know you!