Senior Analyst

Job Title: Senior Analyst

Shift Timing: US Shift

Location: Kochi

Primary Responsibilities

• Conduct structured outbound calls and professional email outreach to contractors, architects, owners, and other project stakeholders to validate and collect complex project information.
• Review, interpret, and synthesize information from a wide range of sources, including permits, RFPs, specifications, zoning documents, plans & specifications, and external articles.
• Validate and ensure accuracy of key project attributes, including:
• Project type, stage, scope, and valuation
• Timelines, milestones, and critical dates
• Company, contact, and stakeholder roles
• Independently identify, investigate, and resolve data inconsistencies, errors, and duplicate projects; escalate complex exceptions when required.
• Draft clear, concise, and professional stakeholder communications requesting clarification or additional information.
• Update IRIS and other internal systems with high-confidence, validated data in accordance with SOPs and quality standards.
• Mentor and coach junior analysts on call handling, documentation standards, research techniques, and quality expectations.
• Support quality assurance (QA), root cause analysis (RCA), and continuous accuracy improvement initiatives.
• Contribute to process improvement efforts by identifying efficiency opportunities and recommending workflow enhancements.
• Participate in special initiatives such as pilot programs, UX testing, or cross-functional projects as needed.
• Take on select lead responsibilities (e.g., peer review, escalation support, workflow guidance) while remaining an individual contributor role.
• Maintain accountability for performance metrics, including accuracy, timeliness, productivity, and quality outcomes.

Technical Skills

• Proficiency in Microsoft Excel and data validation techniques.
• Experience working with CRM platforms and internal data management systems.
• Strong online research and document interpretation skills.
• Familiarity with quality control processes and accuracy monitoring.

Soft Skills

• Clear, confident spoken English with a neutral/global accent.
• Strong written business communication and professional email etiquette.
• Comfort engaging directly with US-market professionals.
• High attention to detail with strong analytical judgment.
• Coaching and mentoring capability without formal authority.
• Strong problem-solving and decision-making skills, especially in exception-driven scenarios.
• Ability to operate effectively in a fast-paced, high-accountability environment.

Experience & Expertise

• 68 years of relevant experience in voice-based research, data validation, or project intelligence roles.
• Prior Subject Matter Expert (SME), senior IC, or informal team lead experience preferred.
• Demonstrated ability to make sound decisions independently when handling ambiguous or complex cases.