Senior Analyst - Administration

Wolters Kluwer is seeking a motivated and talented professional as an Xactly COE Administrator to join a newly created Incentive Compensation & Planning COE. The COE will support 5 core divisions, approximately 55 subsidiaries, and 3,000+ sellers across 140+ countries. The COE will partner with the various Divisions & Business Units while remaining a strong partner to the Sales Transformation team within the Corporate Strategy, Innovation, and M&A Group. 

In this role, you will have an exciting opportunity to establish operational processes that align to best practice and support a COE team that administers 8 different Xactly instances for approx. 500 commission plans and consumes 90+ data inputs. The opportunity to deliver efficiency across the organization is unparalleled, and the COE's administration team is positioned to reimagine how we operate. You will partner with other COE Administrators to apply governing practices to the operational processes of commission calculations, oversee and partner with the business on monthly approvals, oversee multiple workflows, and be the face of commission to the respective Sales team(s). 

Responsibilities: 

• Serve as a lead administrator for the Xactly Incent platform. 

• Configure, maintain, and enhance Xactly to support changing compensation plans, rules, and organizational structures. 

• Manage/support system upgrades, enhancements, and new feature implementations. 

• Design and maintain dashboards and reports using Xactly and/or other external tools as needed. 

• Ensure accurate and timely administration of incentive compensation plans. 

• Manage data integration delivery & accuracy between Xactly and other internal systems (e.g. CRM, ERP, HRM).  

• Monitor and audit data quality, system performance, and calculation accuracy. 

• Maintain detailed documentation for audit and compliance purposes. 

• Partner with cross-functional teams (e.g. Sales Ops, Finance, HR, Legal, IT, Xactly COE) to align policy, process, calculation, and system changes. 

• Function as a liaison between business units and technical teams for configuration and process improvements. 

• Process Optimization: Provide actionable recommendations to optimize sales processes and improve efficiency. 

• Provide end-user support through issue resolution, training, and development of user documentation/job aids. 

• Coach and mentor internal teams on Xactly best practices. 

Skills & Experiences: 

• 3-5+ years in Sales Comp related responsibilities with knowledge of multiple ICM Platforms 

• Bachelor’s degree in business, Finance, or a related field 

• Xactly Administrator and Plan Configuration Certification(s), or ability to obtain after onboarding. 

• Proven experience in sales compensation administration, governance, and/or technical design, with an understanding of compensation methodologies and functional best practices.  

• Strong analytical skills with the ability to generate insightful analytics from complex data. 

• Strong interpersonal skills, capable of building relationships across various teams. 

• Experience managing and/or dispositioning incentive compensation related disputes & inquiries; or ability to interpret challenges from the sales organization and synthesize challenges while considering policies and processes. 

• Ability to identify root causes of common disputes/inquiries or other related challenges, then recommending/delivering process/policy/technology changes that strengthens operational excellence. 

• Experience managing document templates (i.e. Comp Plans & incentives) and executing for annual transitions, new hires, and role transfers. 

• Proven experience calculating commissions and generating payroll submission files. 

• Experience overseeing the Review process of commission calculation results; obtaining approvals as needed and remaining focused on fulfilling Payroll submission requirements. 

• Ability to think strategically while considering tactical implications. 

• Strong experience with PowerPoint and Excel 

• Coding: SQL (beginner to intermediate)

Nice to Have: 

• Certifications from other ICM systems (i.e. Varicent, SAP-Callidus)