Senior Analyst, OTM-GTM Functional

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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How You Will Contribute:

Reporting to Manager, IT Applications as a Senior Analyst, you will partner with business users globally to implement or enhance OTM/GTM and related capabilities to meet business needs. You will also work on Oracle as well as non-Oracle products in Ciena’s SCM landscape. You will bring your understanding of both technical and functional design & current best practices into the solution design to support the business capabilities.  

• Implement and configure Oracle Transportation Management (OTM), Global Trade Management (GTM), and Enterprise Business Suite (EBS) systems according to business requirements.
• Collaborate with cross-functional teams to gather business requirements and translate them into system configurations and customizations.
• Develop and maintain system documentation, including functional specifications, process flows, and test plans.
• Conduct system testing, including unit testing, integration testing, and user acceptance testing, to ensure system functionality and data integrity.
• Provide end-user training and support during system implementation and post-implementation phases.
• Troubleshoot and resolve system issues, working closely with technical teams and vendors as necessary.
• Stay up-to-date with industry trends and best practices related to OTM, GTM, and EBS systems, and recommend system enhancements and optimizations.
• Collaborate with stakeholders to identify opportunities for process improvements and automation within the supply chain and trade management domains.
• Ensure compliance with regulatory requirements and industry standards related to transportation, trade, and logistics.
• Design the Supply Chain using Oracle R12 and legacy applications.

The Must Haves:

• Experience: Minimum 10 years of experience as an OTM/GTM Functional Consultant, with a focus on Cloud.
• In-depth knowledge: Strong understanding of OTM/GTM modules, including Party Screening, Item Classifications, Data Loading, Compliance Screening and License Management, and Automation Agents. Additionally, strong knowledge of Rate Configuration, Itinerary, Order Management and Shipment, Planning, Data Management and Integration, Work Benches, and UI configuration, etc.
• Implementation expertise: Proven experience in leading end-to-end OTM/GTM implementations, including requirement gathering, configuration, testing, and user training.
• Technical skills: Proficiency in Oracle EBS functional setup and configuration. Knowledge of Oracle SQL/PLSQL, XML/XSL, HTML, and BI Publisher.
• Analytical mindset: Ability to analyze complex business processes, identify areas for improvement, and propose effective solutions. Strong problem-solving and troubleshooting skills.
• Communication and collaboration: Excellent verbal and written communication skills. Ability to effectively collaborate with cross-functional teams, business stakeholders, and technical resources.
• Project management: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Experience in project planning, estimation, and resource management.
• Certifications: OTM/GTM Cloud Certification is highly desirable.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

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