SENIOR ANALYST, ASSOCIATE EXPERIENCE

Position Summary...

What you'll do...

Job summary:

The Benefits Administration Specialist is responsible for managing a comprehensive range of employee benefits programs, including health insurance plans, annual health check-ups, childcare benefits, car lease programs, fitness reimbursements, and relocation processes. This role involves handling annual enrollments, managing claims data, coordinating with TPAs, brokers, and insurers, and driving increased subscriptions to voluntary plans. The specialist will also conduct awareness sessions, respond to associate queries, and maintain data on benefits utilization. They will support the design and implementation of wellness strategies and programs, ensuring compliance and continuous improvement based on feedback. Strong analytical, communication, and interpersonal skills are essential, with a minimum of 3-5 years of experience in benefits administration, preferably in the IT/ITES sector, and an academic background in HR is preferred.

About Team: 
The Total Rewards Benefits Team in India is dedicated to delivering comprehensive and market competitive benefits programs that enhance the overall well-being of our associates and help them live better. This team manages a wide array of associate benefits, wellbeing initiatives and associate awareness channels. They work closely with various vendors partners, internal and external stakeholders to ensure seamless administration and communication of benefits. The team is driven to continuously improve benefit offerings based on feedback and aims to create a supportive and engaging work environment that attracts and retains top talent. Their proactive and innovative approach ensures that the benefits programs remain relevant and valuable to all associates.

What you'll do:

Insurance benefits

• Handle the annual enrollment process for all group insurance policies—GMC, Voluntary top-up plans, OPD, GTLI, GPA
• Driving increased voluntary top-up plan subscriptions among associates
• Manage the addition & deletion process for new joiners and exiting associates
• Review weekly/monthly/quarterly claims data and ensure SLAs are met by TPA
• Coordinate with TPA, broker & insurer to ensure smooth processing of the policies and follow-up for timely settlement
• Assist associates with insurance process—enrolment, filing claims, policy queries, emergency hospitalization support
• Address associate queries and escalations as necessary
• Prepare cases for associates needing additional funding through corporate buffer or salary advance for critical illnesses
• Support the annual insurance renewal cycle and involved in the benefits design
• Create associate awareness through sessions, workshops, 1:1 helpdesks and other communication material
• Manage the CD reconciliation process, share payroll inputs for top-up premium deductions, etc.

Benefits administration

• Organize in-person health check-up programs in collaboration with healthcare providers and drive utilization of annual health check-ups
• Administer the childcare benefits program for associates in collaboration with vendor partners
• Oversee the car lease program, ensuring compliance with company policies and processes are followed by stakeholders involved
• Manage the fitness reimbursement program
• Support the domestic and international relocation processes
• Conduct sessions and create materials to educate associates about various benefits & wellness initiatives
• Respond to associate queries and escalations on benefits within the defined SLAs
• Maintain data around benefits utilization, associate testimonials, etc and share recommendations
• Build survey questionnaire / tools for associate's feedback related to benefits program

Wellness programs

• Support the annual wellness strategy design
• Implement monthly wellness programs & events in line with the wellness calendar—liaising with trainers, events team, vendors, stakeholders, etc
• Conduct the annual wellness carnival in partnership with vendors
• Engage the wellness champions and involve them in the events
• Capture associate feedback and implement improvements to the program

What you'll bring:

Skills & Competencies:

• Good excel and analytical skills
• Good written and verbal communication skills
• Strong interpersonal skills to manage discussions with employees, internal stakeholders and vendor partners
• Proactive approach and high on ownership
• Innovative mindset
• Process oriented

Experience:

• Min. 3-7 years of experience in benefits administration vertical
• Experience from IT/ITES companies, specifically in employee benefits area
• Experience of initiating/executing benefit programs through vendors or internally
• Academic background in HR is preferred

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. 

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...