Senior Admission Counselor

Key Responsibilities:

Enquiry & Call Management:

• Handle inbound and outbound calls to prospective students and their guardians.
• Respond promptly to walk-in enquiries and provide detailed information regarding academic programs.
• Maintain a welcoming and professional environment for all student interactions.

Counselling & Guidance:

• Guide students in selecting appropriate academic programs based on their interests, qualifications, and career goals.
• Provide end-to-end support throughout the admission process, including form filling and document verification.

Admissions Process:

• Coordinate and facilitate the student admission process from lead generation to enrollment.
• Ensure all required admission and enrollment documents are completed accurately and on time.
• Assist students in completing formalities related to course joining and orientation.

Lead Management & Reporting:

• Maintain and regularly update student lead databases with current status and follow-up actions.
• Prepare and share daily, weekly, and monthly reports on lead conversions and admissions.

Required Qualifications and Skills:

• Education:
• Bachelor's degree in any discipline.
• Experience:
• 3-5 years of experience in admissions, customer service, or a related field.
• Communication Skills:
• Excellent verbal and written communication in English and local languages; confident phone and in-person presence.