Senior Accounts Receivable Specialist - Senior Process Associate – German - Remote RO*
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Work closely with Team leader and Team members
Perform Senior AR Specialist daily activities: complete DTL and supports others with coaching on completion of metrics
Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases
Manage complex customer accounts
Acts as a buddy of new joiners during business specific training, shadowing
Is the second voice collector within the team on escalated, aged items
Run existing reports ona daily, weekly, and monthlybasis
Improve & maintain reports based on theI2C standards
Learnanddevelopsoft and hard skills based on Genome Profile setup
Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
Have a controllership overview of the dunning cycle/letters.
Balance risk and growth objectives by providing a good link to the commercial, and actively supporting Credit/ Risk analyses and reviews.
Validate that reports meet risk & financial requirements.
Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
Accomplish all responsibilities in line with client compliance and integrity requirements.
Qualifications
Minimum qualifications
Full professional knowledge of German, min. C1
Very good knowledge of English
Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
Ability to work under pressure in a dynamic environment.
Microsoft Office proficiency, especially Excel.
Demonstrated effective cash collection skills, with detail orientation.
Proven financial analysis skills
Ability to be hardworking and to think outside the box.
Excellent proven interpersonal and teamwork skills.
Excellent verbal and written communication skills.
Capable of inventive problem solving, while remaining customer focused.
Cultural awareness in a diverse and international environment.
Thirst for learning.
Preferred Qualifications/ Skills
Solid knowledge and experience of Collection Tool is a plus.
Multilingual preferred.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).