Senior Account Research Analyst

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Are you ready to join a rocket ship? We are looking for a sharp, energetic Senior Account Research Analyst to be the strategic intelligence engine behind our sales team. You won't just be collecting data; you'll be a master of the qualitative approach, uncovering high-value opportunities and providing the critical insights that fuel our growth. Based in our Chennai office, you will be instrumental in shaping our market strategy and helping us win.

Key Responsibilities:

• Strategic Opportunity Sourcing: Conduct deep market and industry analysis to identify and qualify high-potential target companies and verticals.

• Intelligence & Insights: Go beyond simple data extraction to provide actionable competitive analysis. Identify and report on key market trends, pricing models, and sales strategies of competitors.

• Targeted Database Strategy: Architect and build high-quality, robust databases of ideal customer profiles (ICPs) and key personas, ensuring data accuracy and relevance for lead generation campaigns.

• Actionable Reporting: Analyze industry data to generate insightful reports, compelling presentations, and strategic briefings for sales and leadership teams.

• Cross-Functional Collaboration: Serve as a key partner to the sales and marketing teams, ensuring constant communication and alignment on market opportunities and campaign targeting.

Core Experience:

• 3-5 years of hands-on experience in B2B market research, preferably within a fast-paced SaaS or technology product company.

• Demonstrated success in building targeted databases and supporting sales or lead generation teams.

• A proven track record of consistently meeting or exceeding targets and objectives.

Technical & Research Skills:

• Research & Sales Intelligence Tools: Advanced proficiency with tools like ZoomInfo, LinkedIn Sales Navigator, and other similar platforms.

• CRM Proficiency: Experience working with and managing data within any major CRM (e.g., Salesforce, Freshworks CRM).

• Data Analysis & Visualization: Strong command of MS Office Suite, especially Excel, and the ability to create clear presentations in PowerPoint. Experience with Power BI is a plus.

• Research Methodologies: Solid understanding of both qualitative and quantitative research techniques and their application in a business context.

Key Competencies:

• Analytical Mindset: Excellent ability to interpret large datasets and distill them into actionable, strategic insights.

• Communication & Presentation: Exceptional oral and written communication skills, with the confidence to present findings clearly to stakeholders.

• Proactive & Agile: A high-energy, self-starting attitude with the ability to multitask and thrive in a dynamic environment.

• Adaptability: Willingness and flexibility to work in shifts to collaborate effectively with global teams.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.