Senior Account Manager

About MAD:

At MAD, were more than a digital agency were a creative collective blending design and storytelling to craft scroll-stopping, thumb-pausing brand moments. Our team works across industries, turning briefs into bold, strategic campaigns that dont just look good they perform .

Location : Koramangala, Bangalore (Hybrid)

Experience : 5 to 7 years

Benefits at MAD:

Weve worked hard to foster a flexible and employee-friendly culture. Here are some policies were proud to offer:

• Hybrid Working Model: We work in the office on Tuesdays, Wednesdays, and Fridays. Mondays and Thursdays are remote, but you're welcome to come in if you prefer.
• Medical Insurance: Health Insurance and accident coverage for all.
• Paid Extended Medical Leave: We recognise that there may be times when you can't come to the office due to medical reasons. Rest assured, your sick leave will remain intact.
• Annual Reset Leave: Every year end we make sure we give you time off before a new year comes in, these are usually 5-7 days at the end of the year.
• Extended Work from Home: Many of us at MAD come from all over the country, and when it's time to head home, we embrace the flexibility to work from wherever suits you best!
• Compensatory Offs: If you work beyond regular hours, you'll receive compensatory time off and reimbursement for travel and meals.

About the Role:

The Senior Account Manager is responsible for the management, strategy and execution of client accounts. He/she will own the client relationship and will be responsible for long-term planning, strategic consulting and business development.

Job Description:

• Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel.
• Meeting/discussing with clients to understand their requirements and communicating the same to the team.
• Working with the team to conceptualize a digital/communication campaign that meets the client's brief.
• Managing clients social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics).
• Presenting campaign ideas and budgets to the client.
• Providing inputs while creating digital campaigns and strategies.
• Ensuring that communication flows effectively within the agency team working on the account.
• Refining the details of campaigns and ensuring that clients challenges are being addressed.
• Presenting creative work to clients for approval/modification.
• Managing budgets and campaign costs.
• Creating reports for clients (campaigns and more).
• Monitoring the effectiveness of campaigns and taking necessary steps to optimize them.
• Arranging and attending meetings in order to maintain a healthy relationship b/w client and agency.
• Creating 'pitches', along with the creative team.
• Accountable for account success, delivery quality and client satisfaction.
• Play the role of collaborator in the team that works on a particular account.

Good to have:

• 5 to 7 years of work experience.
• Excellent client servicing skills, including oral and written communication.
• Exceptionally strong interpersonal and client management skills.
• An expert storyteller with superior presentation skills to effectively present and sell ideas to clients.
• Able to understand and translate complex business challenges and consumer insights into smart digital solutions.
• Ability to collaborate effectively with all the teams of the agency.
• Sound business acumen and negotiation skill.