Senior Account Executive - Inside Sales - Outbound (ANZ)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.

Key Responsibilities:

• Prospecting & Lead Generation: Research and identify potential customers through various channels, including outbound calling, email outreach, LinkedIn, and other social platforms.

• Outbound Outreach: Initiate and manage contact with prospects via cold calls, emails, and social media to qualify leads, set appointments and drive sales activities end to end. 

• Market Research: Stay up-to-date on industry trends, competitors, and customer needs to effectively position our SaaS solution.

• Lead Qualification: Assess and qualify the leads from the TAM list on business needs, potential budget, and fit for our solutions.

• Sales Outreach Strategy: Develop and implement outbound sales campaigns, using tools like LinkedIn Sales Navigator, and other lead generation platforms.

• Cross functional collaboration: Work closely with Marketing team, Presales team, Product team to ensure smooth transition of leads and maintain alignment on sales goals.

• Maintain CRM: Accurately record and update lead interactions, opportunities, and results in the CRM system.

• Achieve Targets: Consistently meet or exceed weekly and monthly outreach, qualification, and appointment-setting and revenue goals.

• Continuous Learning: Continuously improve your sales techniques and product knowledge to effectively communicate the value of our SaaS offerings.

• Open to working in the ANZ shift - 4 am - 1 pm (This is an in-office position)

• 2-8 years of outbound sales experience, preferably in SaaS or technology sales.

• Proven success in cold calling, email outreach, and social selling. 

• Familiarity with outbound tools like Lusha, ZoomInfo, Sales navigator etc. 

• Excellent verbal and written communication skills.

• Ability to build rapport and engage with key decision-makers at all levels.

• Goal-oriented with a strong drive to exceed sales targets.

• Self-motivated, resilient, and able to work independently and as part of a team.

• A proactive problem-solver with a strong desire to learn and grow in a fast-paced environment.

• Experience in selling SaaS products or solutions.

• Basic understanding of sales funnels, lead qualification, and pipeline management.

• Familiarity with data analytics and reporting tools to track outreach performance.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.