Seller Operations Executive

Job Title: Seller Operations Executive

Location: Gurugram, India

About noon

Were building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and were looking for a Seller Operations Executive who can help us move even faster.

noons mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The eCommerce Seller Operations Executive will support the Seller Support Team Leader in handling day-to-day operational tasks and providing top-notch support to our sellers. This entry-level position is ideal for individuals who are passionate about eCommerce and eager to develop their skills in a fast-paced environment.

Key Responsibilities:

• Seller Support: Assist sellers with their inquiries and issues, providing timely and effective solutions through various communication channels (email, phone, chat).
• Data Management: Monitor and manage seller performance data, preparing reports and identifying trends or areas for improvement.
• Process Assistance: Support the Seller Support Manager in implementing and optimizing operational processes to enhance seller satisfaction and efficiency.
• Issue Resolution: Address and resolve operational issues, escalating complex problems to the Seller Operations Manager as needed.
• Documentation: Maintain comprehensive records of seller interactions, issues, and resolutions. Ensure documentation is complete and accessible for reference.
• Collaboration: Work closely with other departments, including customer service, product development, and supply chain, to ensure a seamless seller experience and faster resolution of issues.
• Feedback Collection: Gather and relay seller feedback to the Seller Support Manager to help improve services and processes.
• Administrative Support: Perform general administrative tasks to support the Seller Support Team Leader and ensure the smooth operation of the department.

What you'll need:

• Bachelors degree in any field
• 0-2 years prior experience in seller support, customer service, account management, or eCommerce is a plus but not mandatory.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Customer-centric mindset with a passion for delivering exceptional service.

Who will excel?

• Were looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.