Security Trust Analyst

Job Title: Security Trust Analyst

Location: Bangalore, India
Work Mode: Hybrid (Minimum 2 days/week from office)
 

About the Role

We are seeking a Security Trust Analyst to join our Global Trust Office as an individual contributor. In this hands-on role, you will work closely with sales teams and internal security functions to demonstrate that our security and compliance controls meet industry-leading standards. You will also engage with cross-functional stakeholders across Compliance, Legal, Privacy, Product, and Engineering teams.

The ideal candidate is detail-oriented, collaborative, and passionate about cybersecurity and compliance, with a strong understanding of industry frameworks such as ISO 27001, PCI DSS, and AICPA SOC.
 

Key Responsibilities

• Perform first-line review of incoming Trust Office cases in Salesforce, validate case accuracy, and assign for further action.

• Respond to requests from internal sales teams regarding security and compliance inquiries from customers and prospects.

• Prepare and distribute weekly reports from Salesforce.

• Manage distribution of Security and Trust Assurance Packets (STAP) to customers and prospects.

• Collaborate with internal teams (Security, Product, Engineering, etc.) to communicate and support DocuSign’s compliance posture.

• Contribute to continuous improvement initiatives within the Global Trust Office.

• Perform additional tasks and responsibilities as assigned.

• Support after-hours requests on an as-needed basis.

What You’ll Bring
 

Basic Qualifications:

• Bachelor’s degree or equivalent work experience in Computer Science, Cybersecurity, GRC (Governance, Risk & Compliance), or related field.

• Minimum 2 years of relevant experience in cybersecurity or compliance-related roles.

• Familiarity with security and compliance frameworks such as:
  SSAE16, ISO 27001, NIST, PCI DSS, SOC, SIG, CSA, HIPAA, HITRUST, FedRAMP.

• Experience working in a SaaS or cloud solutions environment.

• Proficiency with Salesforce and Google Workspace tools.

• Strong analytical, communication, and presentation skills.

• Detail-oriented with excellent organizational and time management skills.

• Comfortable working across cross-functional teams and stakeholders.

• Strong passion for continuous learning and improvement.

• Understanding of the role of supply chain security in customer assurance.
   

Work Environment

Hybrid Work Model:
This is a hybrid position requiring a presence in the Bangalore office a minimum of 2 days per week, with flexibility for remote work based on team and business needs.