Security Operation Center- Senior Analyst
Accenture
5 - 10 years
Pune
Posted: 16/05/2025
Job Description
Job Description Template
Job Title - Security Operations Center (SOC) Operator
Management Level : CL11 Analyst / CL 10 Senior Analyst
Location: Pune, PDC3C, Hinjewadi
Must have skills:
Excellent verbal and written communication skills
Access control alarm monitoring
CCTV monitoring
Risk monitoring
Handling safety / security related calls from employees
Good to have skills:
Experience in Global Security Operations Center / Regional Security Operations Center
Sending mass notification / people advisory to employees / travel advisories
Job Summary:
The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor.
Roles & Responsibilities:
- Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.
- Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
- Notify, assist, and direct external emergency personnel and internal resources as necessary
- Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations
- Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed
- Manage information flows to and from an incident
- Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
- Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
- Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
- Coordinate with Accenture’s Corporate executive protection leads on incident detection and management
- Ensure that complete and accurate information is entered into the incident management system
- Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
- Monitor travel safety and security of the company's staff
- Maintain situational awareness of current global current events.
- Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
- Initiate mass communication notifications as required
- Notify leadership of events affecting business operations and employees
- Ensure proper handling of highly confidential information.
- Perform other duties assigned by supervisors related to security and safety
Additional Information:
- Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000
- Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker
- Great active listening skills
- Rapport building skills
- Patient and empathetic attitude
- Adaptability and flexibility
- Ability to analyze threats and envision potential or real time impact to operations
- Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills
- Strong Customer Service skills
- Strong consensus, team building and negotiating skills
- Ability to work overtime on short notice
- Strong cultural sensitivities
- Be able to type a minimum of 35 words per min
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced, at times stressed work environment
- Strong team player
- Comfortable with high-tech work environment, and constant learning of new tools and innovations
- Proficient in Microsoft Windows and Office Suite
About Our Company | Accenture (do not remove the hyperlink)
Experience: Minimum 2 year(s) of experience is required
Educational Qualification: Degree in any stream
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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