Competencies:

Leverage Talent: Actively commit to developing yourself and others to drive the competitive advantage achieved through a diverse, engaged and mobile workforce.
Influence & Negotiate Courageously: Inspire and motivate others to drive and sustain State Street's success even in the face of resistance or challenge.
Fuel Innovation: Capitalize on new ideas to reinvent ourselves and the business. Familiarity with tools like Microsoft Power Automate and other workflow automation platforms. These tools help in creating automated workflows and integrating various applications.
Client Focus & Consultation: Provide excellent service and build strategic client partnerships based on knowledge of their needs and by exceeding mutual expectations.
Effective Communications: Convey and receive messages clearly, with impact and empathy. Translate and adapt the pitch for each audience.
Problem Solving & Decision Making: Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis.
Manage Execution: Deliver flawless execution of work products through effective plans, clear priorities and developed process management methods to ensure all resources function at optimal levels.
Quality & Risk Management: Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls.

Individual Accountabilities:

Ensure team is achieving accuracy and meeting pre-determined deadlines.
Carry out responsibilities fairly and impartially; create and maintain an engaged work environment and ensure appropriate communications channels are in place.
Build strong relationships with internal clients while cultivating the culture in relationship building.
Assist in developing and implementing new workflow approaches and methods as well as system enhancements.
Collaborate with internal and external groups to identify, analyze and proactively resolve issues.
Key point of contact for internal clients when urgent needs arise.
Provide coaching and development opportunities to staff.
Accountability and responsibility for completing and delivering PPRs on time.
Ensure SOPs/regulations are met and escalate as needed.
Product expert for department. Comprehensive and demonstrated knowledge of overall process and operating model.
Implement and communicate to staff, advised changes to the risk framework and/or escalation chain.
Ensure self and team anticipates, monitors, actively manages and reports all risk and compliance issues, breaches and suspicious activities.
Act in accordance with Risk Excellence and role model Ethical behavior and decision making.
Perform related duties as assigned.

Shared Accountabilities:

Develop effective relationships with peers.
Liaise with internal groups to maintain SOPs, internal and external audits.
Cultivate effective relationships with our internal and external global partners.
Share responsibility for participating in corporate committees and initiatives.
Share expertise with colleagues and other departments.
Share coaching and development of staff with manager.
Develop and maintain procedures.

Band Level: Officer

Proficiency Expectation & Education/Experience Requirements:

Competent to Proficient with a Bachelor’s degree or equivalent work experience; 4-6 years of related experience.

Metrics:

Client: Adhere to SLAs and SOPs; Internal/external client satisfaction.
Operational: Timeliness and accuracy of all related processes; Ensure process improvements are adopted.
Risk: Comply with risk and compliance programs and actions including the timely completion of related training; Comply with relevant laws and regulatory requirements; Adhere to company policies and guidelines; Mitigate process risk.
General: Continuous personal development; Encourage and support personal and team development.

Decision Rights:

Owns Coordination of workload balancing, Staff and personal development, Identification, resolution, reporting or escalation of exceptions, breaches and suspicious activities as required by our risk and compliance programs.
Influences Execution of corporate initiatives, Planning for the team (e.g., short term deliverables and long term initiatives).
Supports The user lifecycle Administration process.

Estimated Time Allocation:

Security Administrator - Manager