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SDO Authorizer-BRANCH BANKING-Service

Kotak Mahindra Bank

5 - 10 years

Warangal

Posted: 02/10/2025

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Job Description

Service Delivery Officer

 

Department Retail Liabilities - Branch Banking
Location Hyderabad
Reporting Relationships Service Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby Manager
Grade Name Deputy Manager
Age 27 Min – 33 Max
Grade M2

 

 Job Role:

 

 

 


 

  • Handling personalized service requests of customers.
  • Generation of timely business MIS.
  • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
  • Coordination with CPC/RPC/Investment desks for account opening of customers.
  • Managing complaints of customers and ensuring their resolution within TAT.

 Job Requirements:

 

 

 

 

  • Developing and maintaining banking relationships with a select group of high net worth customers
  • Excellent communication skills with customer service orientation
  • Courteous and polite.
  • Good knowledge of Microsoft excels.
  • Understanding of banking norms and processes.
Responsibilities: Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelines

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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