SDO Authorizer - Branch Banking - Branch Banking

SERVICE DELIVERY OFFICER (SDO)

KRAs:

• Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. 
• Regular generation of leads for NTB customer and cross sell. 
• The SDO will act as a backup to the SO. 
• Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts
• Customer query resolution – 
• Should have a desire to know and understand financial terminology
• Cross selling of financial products
• Exploitation of other business opportunities sensed.
• Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITIES:

1. Atleast 3 years in branch banking operations. 
2. Post-graduate or graduate with appropriate experience.
3. Primary motivation customer service through querry resolution
4. A senior teller or branch operations person.

TARGET COMPANIES:  HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank

AGE: 23-25 years

OTHERS:

Reporting to: SM 

THE ROLE (bold):

Customer service at the Branch, customer retention