SDO Authorizer - Branch Banking - Branch Banking
Kotak Mahindra Bank
23 - 25 years
Mumbai
Posted: 12/6/2024
Job Description
SERVICE DELIVERY OFFICER (SDO)
KRAs:
- Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
- Regular generation of leads for NTB customer and cross sell.
- The SDO will act as a backup to the SO.
- Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts
- Customer query resolution –
- Should have a desire to know and understand financial terminology
- Cross selling of financial products
- Exploitation of other business opportunities sensed.
- Providing quality of experience that will ensure retention and positive word-of-mouth.
EXPERIENCE, QUALIFICATIONS & QUALITIES:
- Atleast 3 years in branch banking operations.
- Post-graduate or graduate with appropriate experience.
- Primary motivation customer service through querry resolution
- A senior teller or branch operations person.
TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank
AGE: 23-25 years
OTHERS:
Reporting to: SM
THE ROLE (bold):
Customer service at the Branch, customer retention
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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