Scrum Master - SI Engineering (L09)

Job Description:

Role Title: Scrum Master - SI Engineering (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: The Scrum Master position is part of the Technology & Ops  / Engineering / Engineering Strategy organization.

Role Summary/Purpose: As a Scrum Master - SI Engineering (L9), you will serve as a servant leader to support, guide, and enable one or more teams in supporting and delivering enterprise engineering initiatives, primarily within SI Engineering ART. You will drive value delivery, facilitate Agile best practices, and lead critical projects. Your focus will be supporting engineering goals, driving innovation, and fostering continuous improvement across dynamic cross-functional teams.

Key Responsibilities:

• Lead projects within the SI Engineering ART using Scaled Agile methodologies including maintaining multiple Jira Boards/ Jira Align updates to drive continued adoption and improvement to Agile value delivery and function to the teams and the ART.

• Perform scaled agile team and program ceremonies consistently to ensure development stories, acceptance criteria, assumptions, QE, release and all related documentation are timely and complete to support all development, testing, and user acceptance activities.

• Keep one or more agile team focused on concrete priorities while keeping outside influences from disrupting the team including actively identifying and removing inefficiencies and distractions

• Generate and utilize process reports indicating velocity, burn-down, capacity, predictability measure, etc. to propel relentless improvement across the teams and Release Train.

• Communicate, facilitate and follow-up effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).

• Lead in production support prioritization with key stakeholders and identify and pursue improvements.

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor's Degree and 2 years of IT experience or equivalent leadership program experience or in lieu of degree 4 years of IT experience, experience in developing and implementing information systems and project management experience

• Minimum of 1 - 2 years of experience in developing and implementing information systems

• Minimum 2 years of experience in project management and strong understanding of agile scrum master /team coach and Scaled Agile experience.

• Strong curiosity to know, understand and apply Agile and Engineering disciplines

Desired Skills/Knowledge:

• Holds, and/or actively working towards, a leading project management certification such as the SAFe Scrum Master (SM) or PMI-ACP (Agile Certified Professional).

• Strong business acumen and superior decision-making skills

• Track record as a cross-functional team player with the ability to work seamlessly across a matrix organization

• Desire to work in an open, collaborative and fast-paced environment

• Experience managing projects in large financial services companies

Eligibility Criteria:

• Bachelor's Degree and 2 years of IT experience or equivalent leadership program experience or in lieu of degree 4 years of IT experience, experience in developing and implementing information systems and project management experience

• Experience in developing and implementing information systems and technology project management

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L4+ employees can apply.

​Grade/Level: 09

Job Family Group: