Scrum Master - Agile Delivery Lead

The Issuer Services Technology team at Citi manages a suite of applications globally, all of which are business critical in supporting the Agency & Trust and Depositary Receipts business Operations and Front Office teams.

Scrum Master (Agile Delivery Lead) is a hands-on position responsible for liaising between key stakeholders across the firm and technologists to exchange information in a concise and understandable way to promote development and delivery, operational stability, and quality process improvements, adhering to and implementing Agile principles on the assigned teams. The individual will be an agile practitioner and servant leader with an attitude of continuous improvement.

Responsibilities:

• Facilitate Agile development process, create and sustain high performing Agile teams, and help them deliver high quality software
• Conduct all needed agile ceremonies including but not limited to sprint planning, refinements, sprint review, retros, and daily standups, scrum of scrums and monthly release deployment activities.
• Ensure execution efficiency by owning efficient sprint planning, maintaining optimal velocity, code quality and promotion of code into production
• Coach teams in the adoption of Agile software development practices (creating product roadmaps and backlogs tied to business value delivery, high quality user stories, release schedules and delivery planning, scrum meetings, velocity, and capacity planning)
• Periodic reporting on team’s performance using Agile metrics - burndowns, Cumulative Flow Diagrams, Control Charts, sprint reports, test reports etc. to provide statistical proof of momentum and sustainability.
• Familiarity with SAFe framework and Program Increment planning. Collaborate with RTE to conduct PI planning sessions with Agile team members and stakeholders to ensure alignment on objectives and priorities of upcoming PI (Program Increment)
• Encourage Agile way of thinking for delivering business value for all team members and lead by example
• Subject matter expert in confluence & JIRA including creation of swim lanes and dashboard, running JQL queries and customizing filters, JIRA report extraction and bulk uploads etc.
• Work with various global stakeholders like Product Owner, Lines of Business and QA team, Release management, Change Advisory Board and Project Management Office.
• Develop and nurture strong partnership with Product Owner/Business Users and other delivery partners.
• Influence a wide range of stakeholders (business, compliance, Legal, IT, etc.) to remove impediments and maximize team output.
• Encourage an environment where an open communication and collaborative problem solving can pave the way for faster removal of any impediments, and where the impact of mistakes can be minimized through early detection, making them into learning opportunities.
• Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution.
• Facilitate discovering and enacting continuous improvement strategies to increase the productivity of the team and quality of deliverables including the Code Quality and app monitoring setup etc.
• Compliance with Citibank policies and procedures for project delivery.
• Partner with Agile coach and other agile teams to share findings, best practices, and resources to help mature the organizations agility.

Must Have:

• 5-10 years of experience with software development life cycle
• 3-5 years of Scrum master experience in a recent project/initiative within a true agile environment.
• Deep understanding of Agile methodology and frameworks (Kanban, Scrum, Lean, SAFe etc.)
• Experience leading large scale enterprise transformation projects with global and cross functional teams in Agile environment
• Excellent interpersonal communication and facilitation skills and proven ability to work with Global teams
• Proficiency in JIRA, MS Office Tools with strong data analysis skills using MS Excel
• Lead by example, motivate team members and possess excellent communication, collaboration and problem-solving skills

Nice to have:

• Experience in asset/investment management within financial industry is a plus
• Knowledge of Service Now, Bit Bucket.

Certifications/Qualifications:

• Certified Scrum Master (CSM), PMI-ACP (Agile Certified Practitioner), SAFe Scrum Master or similar certification 
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred