Scrum Master (L10)

Job Description:

This role will be a part of the Technology and Operations organization on the Analytics and Marketing Technology team and will support the Martech Agile Release Train. This role will report to the VP of Marketing Technology.

Role Summary/Purpose:

The Scrum Master (SM) supports the MarTech Agile Release Train. The person in this role will

have overall Process and Technical responsibility for their Agile scrum team, business and technology liaison, training and awareness, and advocating and evangelizing Agile and Scrum Principles.

Key Responsibilities:

• Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead one or more high performing, cross-functional agile scrum teams.

• Skilled in operating within the context of a SAFe Agile Release Train (ART). Understands that a shared vision and direction is responsible for delivering solution outcomes and assists Product Owners, Release Train Engineer, and teams in this respect.

• Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.

• Focus teams to establish flow, collective ownership and greater automation.

• Guide teams to agree on a Definition of Done - align teams around what quality means and how it is built into the solution.

• Remove impediments and coach the team on removing impediments. Resolve conflicts and issues that occur. Help the teams to identify and fill in blanks in the Lean-Agile-SAFe framework and to achieve higher levels of SAFe maturity.

• Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning.

• Provide support for PI planning and creation of PI Objectives, and execution, tracking, communications and reporting for multiple high priority cross-functional Agile teams/programs.

Required Skills/Knowledge:

• Expert in JIRA, Jira Align and Confluence.

• Bachelor's Degree and 4 years of Technology experience or equivalent leadership program experience or in lieu of degree 6 years of IT experience, experience in developing and implementing information systems and project management experience

• Minimum of 4 years of experience in developing and implementing information systems

• Minimum 4 years of experience in project management and/or scrum master with strong understanding of Agile.

Desired Skills/Knowledge:

• Servant leader: garner respect from their team and be willing to get their hands dirty to get the job done. Superior communication, interpersonal and coaching/mentoring skills.

• Entrepreneurial: comfortable experimenting, being wrong, accepting constructive feedback, adapting, and moving on.

• Facilitative: lead and demonstrate value-add principles to their teams.

• Assertive: will uphold and evangelize the principles of Lean-Agile-SAFe-Scrum-Kanban-DevOps-Systems Thinking within Information

• Security and across the company. Ensure these principles and concepts are adhered to; be a voice of reason and command authority to make tough calls.

• Situationally aware: able to identify differences of opinions and issues as they arise.

• Enthusiastic: transfer their high energy to their team. Ability to execute at a high level with a sense of urgency.

• Empowered: able to help their team self-organize.

• Able to resolve conflicts: facilitate discussion and alternatives or different approaches.

• Transparent: provide transparency to teams, InfoSec and business about product/services development/delivery, thereby growing business trust.

• Possess organizational skills and ability to collaborate with leaders to achieve cooperative global results. Excellent judgment, timely and high-quality decision-making skills and strong escalation management skills.

• Detail oriented and analytical.

• Ability to adapt to a changing environment with a relentless focus on continuous improvement.

• Self motivated, able to work independently and to stay focused in the middle of distraction.

Eligibility Criteria:

Bachelor's Degree and 4 years of Technology experience or equivalent leadership program experience or in lieu of degree 6 years of IT experience, experience in developing and implementing information systems and project management experience.

WORK TIMINGS: 3:00 PM to 12:00 AM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L08+ Employees can apply

Grade/Level: 10

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