SCP Subject Matter Expert

Subject Matter Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. 

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

 SME is responsible for NSCP (New Supply Chain Platform) implementation across Global Key-client customers. As a subject matter expertise - monitor the daily progress across multiple sites, ensure results are shared across product owners and transformation team. Will guide new customers in using Maersk Systems and enhancements features based on the customers’ requests. Continuously coordinates with other platform teams and Tech Team for creation or enhancement of Maersk Systems making them user friendly including automations.

Key Responsibilities:

• Lead and support SCP implementation with a higher focus on self-migrations as per the RASCI.
• Deliver trainings to CX teams including creating new training materials,
• Resolve issues in a timely manner, escalate operational and system issues to CEN SMEs & BPOs (MODS, MyMAERSK, MORE etc.)
• Drive process & system improvements by providing inputs on possible improvement areas including but not limited to Productivity, quality and Customer satisfaction.
• Report to Project manager and scope of works within entire Customer Service Department and can be extend to whole organization depending on the area’s strategy and spot assignment in terms of collaboration under one Maersk.
• Partner with business and technology teams to obtain a full understanding of requirements and technical implications prior customer implementation.
• Understand full end-to-end transactional business processes, integrations, back-end, and transaction flows across systems.
• Accomplish daily update on the outcomes of the test.
• Organize, prepare and deliver regular updates/calls as needed on covering various aspects of testing. 

Who are we looking for:

• Thorough knowledge of end-to-end logistics process, strong background in SCM Supply Chain Management including products/services.
• In-depth system knowledge SCP, MODS, MyMAERSK, MORE, MDM/CMD
• Ability to work under pressure and achieve good results.
• Good analytical skills.
• Self-starter with strong conceptual abilities.
• Ability to work with less supervision and capable of multi-tasking
• Able to translate business requirements to technical needs.
• Ability to articulate results and share with wider audience.
• Ability to train, lead and communicate well.
• Strong Customer Centricity.
• MS Office Proficient.
• Good Communication Skills in English.
• Can do presentation – Power Point, Excel and Present Data.
• Good to have knowledge in Power BI and Automation.
• 2-4 years of experience

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.