Saviynt

Hands on development, customization, and solution experience on one or more Identity Management solution suite, depth of understanding in Identity Management and Governance use cases etc.

· Have good knowledge on Saviynt IGA architecture with hands on experience in application onboarding (provisioning / de-provisioning), Birthright Provisioning, implementing application workflows, Segregation of Duties, Analytics Reporting Services and Campaigns/Access Certifications.

· Strong knowledge of Access Reviews and certifications in Saviynt.

· Resolve technical issues through debugging, research, and investigation.

· Provide Application Support in 24*7 Environment.

· Application Support and Operations Management.

· Logs for failure patterns across customers.

· Log alerts for application failures (needs to be automated so need to work with Team to finalize the way forward).

· Monitor jobs running on application. Restart/Restore the job as per original schedule in case of any failure.

· Escalate: In case of specific pre-identified issue types, reach out to t he respective SPOCs in the other clusters to remediate/ restore.

· Resolve tickets by working with Product Teams/Application Teams.

· Respond and assign to all tickets to pre-identified team within SLA timeline.

· Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing assistance and transfer of knowledge to peers in your area of expertise.