SAP Support - HCM/Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

In this role, you will:

• Providing system functional support at a global level for a variety of task; including but not limited to: 
• System Administration of the HR Systems,
• Building new configuration within the system,
• Troubleshooting system issues and escalating as appropriate,
• Creating Functional Support Documentation to be used for training team members,
• System support for all end users.
• Managing issues to ensure timely resolution – strong time management to review current issues raised in the queue and escalating issues as needed.
• Understand, build and amend the specific functionality of the HR systems and related resourcing technologies (Integrations).
• Mining and documenting technical knowledge gathered and publishing related technical documentation.
• Ensure globally consistent and sustainable HR system configuration standards are adhered to.
• Assisting with support-related projects and initiatives from Management and HR Business Partners in all system functional aspects.
• Ability to take on, monitor, troubleshoot and quickly resolve queries and issues.
• Ability to escalate in detail to the System Team Leader any system queries and issues that require specialist intervention.
• To understand and support the delivery of any critical initiatives that involves HR systems and related technologies.
• To proactively support the Global HR IT Function.
• To work with relevant parties to resolve any issues with the HR systems and related technologies.
• Assisting other team members to further troubleshoot and analyze technical issues.  

To be successful in this role, you should meet the following requirements:

• Excellent English spoken and written communication.
• Minimum 2 years of technical experience within a business resourcing environment
• Minimum 1-year experience with managing administrative (system) tasks in an Applicant Tracking System (ATS)
• Minimum 1-year experience of troubleshooting and resolving issues with an ATS system or related HR systems.
• Experience with SAP HR. Taleo
• Background within a technical support environment
• Knowledge of Learning, Resourcing, Employee Central, Performance & Rewards Management Processes

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI