SAP Successfactor ESM Consultant

Job Title: SuccessFactors ESM Consultant

Location: Bangalore

Experience: 610 Years

Notice Period : Immediate-30 Days

Job Description:

We are seeking a skilled SAP SuccessFactors Employee Service Management (ESM) Consultant to join our team in Bangalore.

The ideal candidate will have strong functional and technical expertise in SuccessFactors ESM , with a proven ability to design, configure, and implement HR service request processes.

This role requires excellent communication, stakeholder management, and problem-solving skills, as well as hands-on experience in delivering ESM solutions that enhance employee experience and operational efficiency.

Key Responsibilities:

• Design and configure SuccessFactors ESM module to support HR service requests, case management, and knowledge management processes.
• Partner with HR and IT stakeholders to gather requirements and translate them into scalable ESM solutions.
• Implement workflows, SLAs, and escalation mechanisms to streamline HR service delivery.
• Ensure seamless integration of ESM with other SuccessFactors modules (EC, PMGM, Onboarding, etc.) and enterprise systems.
• Provide support during UAT, cutover, and post-go-live activities.
• Develop and maintain documentation, including BRDs, configuration guides, and UAT sign-offs.
• Mentor team members and provide knowledge transfer to ensure sustainable in-house capability.

Required Skills & Qualifications:

• 610 years of overall IT/HR systems experience with at least 46 years in SuccessFactors ESM or HR Service Delivery platforms .
• Strong understanding of HR case management, service requests, and knowledge base configuration .
• Hands-on experience in designing service workflows, SLAs, and escalation rules .
• Familiarity with integration of ESM with SAP ECC, S/4HANA, or other HR applications .
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to work with business and technical teams.
• Ability to work independently as well as in a collaborative environment.

Education:

• Bachelors degree in human resources, Computer Science, Information Technology, or related field (or equivalent work experience).

Note: Candidates who are currently working with TCS, not eligible to apply