SAP Solman

Operations: ensure the basic and required configuration are in place including:

Administration Work Center − Contains all the functions that are required to run SAP Solution Manager.

Landscape Management Database (LMDB): Configure the central landscape information repository and System Landscape Directory

Solutions – Configure monitoring for all systems and critical processes

Supportability Performance Platform (SPP) − To enhance the performance systems and to monitor performance management indicators to provide weekly and monthly reports.

IT Service Management:
Setup a connection between an existing service desk to SAP Solution Manager to help facilitate the submission and processing of support messages

Problem Management: prioritization and processing of issues by system or process

Service Desk Configuration: End user, super user, developer, business lead support workflows based on triage

Change Control Management

Change & Transport System Configuration: to distribute changes using a central Change and Transport system

Change Management Work Center: to manage all the changes and approvals and to provide central access to all the tools including ChaRM.

Workflow Design: for changes, updates (patches), upgrades, projects and general maintenance

Transport Execution Analysis configuration: to identify transport risks

Test Management

Test Management Configuration: to optimize testing for requests and projects (including activating workflows, creating test plans, testing packages, adding existing test cases)

Automation: Configure Component Based Test Automation (CBTA) for creation of automated test cases

Analysis and Comparisons: Configure Business Process Change Analyzer for Change Impact Analysis