SAP OPENTEXT Analyst-Senior

OpenText Exstream (CCM):

• Design, develop, and maintain document templates, correspondence, and batch communication processes using OpenText Exstream (v16+).
• Configure communication workflows for print, email, and digital delivery channels.
• Develop data mapping, rulesets, scripts, and control files to handle various input data formats (XML, JSON, CSV).
• Ensure performance optimization, reusability, and version control of communication templates.

OpenText Archive / EIM:

• Design and implement archiving solutions using OpenText Archive Server, Content Server, or InfoArchive.
• Integrate Exstream outputs into the archiving system for secure long-term storage and retrieval.
• Develop and maintain connectors or APIs for data ingestion, retrieval, and indexing of documents.
• Implement retention policies, access controls, and compliance standards (GDPR, HIPAA, etc.).
• Troubleshoot archiving and retrieval performance issues and ensure system reliability.

General Responsibilities:

• Collaborate with business and IT teams to gather and analyze requirements for CCM and archival processes.
• Maintain documentation for design, configuration, and deployment processes.
• Participate in system upgrades, migrations, and testing activities.
• Support production issues and provide root cause analysis and resolutions.
• Ensure alignment with enterprise architecture, data governance, and security policies.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4–7 years of combined experience in OpenText Exstream and OpenText Archive or related OpenText EIM solutions.
• Strong proficiency in:
• OpenText Exstream Design Manager, Empower, Composition Center
• Archive Server / InfoArchive / Content Server administration and configuration
• Data mapping, scripting (VBScript, JavaScript, or equivalent)
• Integration via REST/SOAP APIs or middleware platforms
• Familiarity with document lifecycle management, metadata indexing, and search optimization.
• Experience with relational databases (Oracle, SQL Server, PostgreSQL).
• Strong analytical, debugging, and communication skills.

• Experience with OpenText Extended ECM, Documentum, or OpenText Media Management.
• Knowledge of AWS / Azure cloud integration and containerized deployments (Docker, Kubernetes).
• Exposure to CI/CD pipelines, Git, Jenkins, or Bitbucket.
• Understanding of regulatory compliance and document accessibility standards.
• Experience in industries such as utilities,