SAP Lead

We are seeking a highly experienced and hands-on SAP Lead to lead our Business Applications landscape, including SAP S/4HANA, Point of sale, CRM and other enterprise systems. The role will lead a team of 610 members and be responsible for end-to-end ERP governance, SAP process optimization (FICO/MM/SD), vendor coordination, new development initiatives, and integration management across retail operations. The ideal candidate must have completed 12 full-cycle SAP implementations and possess strong expertise in SAP S/4HANA configuration (CBC), particularly across MM, SD, and FICO modules.

Key Responsibilities

• Lead and manage a team of 610 ERP/POS support and functional consultants.
• Define ERP and application strategy aligned with business objectives.
• Act as a single point of accountability for SAP, POS, CRM, and integrated applications.
• Establish governance framework, SLA management, and performance KPIs
• Lead configuration and optimization of:

-> FICO (Finance & Controlling)

-> MM (Materials Management)

-> SD (Sales & Distribution)

Knowledge and involvement in:

-> CBC (Central Business Configuration) setup and changes

-> Business process design and re-engineering

-> Integration between modules

Drive enhancements, testing, and rollout activities.

Ensure compliance with SAP best practices.

Lead at least 12 full-cycle SAP implementations (Design Build Test Deploy Hypercare)

Oversee Wondersoft POS support and issue resolution.

Manage POS integration with SAP and other systems.

Coordinate with vendor for:

-> Custom development

-> Enhancements

-> Bug fixes

-> Version upgrades

Monitor sales billing, stock transfer, and reconciliation flows.

Manage SAP partners, POS vendors, CRM vendors, and third-party system providers.

Define scope, timelines, and deliverables for new developments.

Evaluate and onboard new technology partners when required.

Negotiate contracts and ensure SLA adherence.

Oversee CRM implementation and optimization (B2B/B2C flows).

Ensure integration between CRM, SAP, POS, and analytics platforms.

Support business teams with reporting, dashboards, and automation.

Drive adoption of digital tools across departments.

Ensure seamless data flow between:

SAP

POS

CRM

Planning & allocation systems

Third-party integrations

Identify process gaps and recommend system-driven improvements.

Lead API/integration architecture discussions with internal and external teams.

Required Experience

1015+ years of ERP experience, with at least:

6+ years in SAP MM/SD/FICO

3+ years in SAP S/4HANA Preferably in Public Cloud

Completed 12 full-cycle SAP implementations (mandatory).

Knowledge in CBC (Central Business Configuration).

Strong functional knowledge of:

Retail processes

Inventory management

Procurement cycle (PR PO GRN Invoice)

Sales cycle & revenue recognition

Financial closing processes

Experience handling POS systems

Experience managing CRM platforms