SAP Datasphere Technical Support Consultant

Job description:

Technical Support Engineer SAP Datasphere & Databricks

Department: Data Platforms (Enterprise IT)

Role Overview

Client is seeking a Technical Support Engineer specializing in SAP Datasphere and Databricks to provide L1/L2 support for our global Data & Analytics platforms. This role ensures high availability, reliability, and performance of critical data services that power scientific and business insights across the organization.

The ideal candidate will have hands-on experience in troubleshooting, monitoring, and supporting SAP Datasphere, Databricks, and related data integration tools, combined with strong problem-solving skills and a customer-first mindset.

Key Responsibilities

Incident Management & Resolution

• Provide L1/L2 support for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.
• Monitor data pipelines, jobs, and integrations for failures or performance issues.
• Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.
• Perform root cause analysis and implement preventive measures for recurring issues.

Operational Excellence

• Maintain and update SOPs for incident handling, escalation, and resolution.
• Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.
• Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.

Required Qualifications & Skills

• 25 years of experience in technical support or application support roles.
• Hands-on experience with:
• SAP Datasphere (data modeling, integration, connectivity troubleshooting)
• Databricks (cluster management, job monitoring, performance tuning)
• Familiarity with Microsoft Azure services (Data Factory, Storage) and Power BI is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with ITIL practices and ticketing tools (ServiceNow, Jira).
• Excellent communication skills for global stakeholder interaction.

Preferred Certifications

• SAP Datasphere or SAP Analytics certifications.
• Databricks Certified Associate or Professional.
• ITIL Foundation.

Interested folks can apply on the job or Directly share their resumes on Mitali.laddha@yash.com