SAP CX Business Systems Analyst

Job Description/Preferred Qualifications

6 plus years hands on configuration experience in SAP CRM on Prem/ SAP C4C/SAP Service or Sales cloud Modules. SAP Service and FSM modules experience is a plus

Two full cycle Implementations and configuration of SAP CX  modules 

B2B Integration experience between SAP and 3rd party Applications

SAP certification in SAP Service cloud, FSM and SAP S4

Working knowledge of SAP CRM, Middleware interaction between SAP SD/CRM is a plus.

Cross functional knowledge and interaction points between CRM and ECC SD modules.

Strong experience in leading and conducting requirements gathering sessions with end customers.

Responsibilities include but not limited to:

Facilitate conversations to assess requirements define scope and recommend best practices for SAP CX Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.

Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S4 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers’ architects and project managers to deliver scalable and reliable SAP CX solutions.

Providing a business process engineering perspective during design review for projects.

Documents all BKMs, and provides support as needed. Experience in project roll-out in preparing test plans, training documents and conducting UAT. Excellent communications required - high level English language communication skill, oral and written at peer and to senior level management.

Demonstrated accomplishments under challenging situations and constraints.

Minimum Qualifications

Bachelor's Level Degree with at least 7 years of experience. OR

Master's Level Degree with at least 6 years of experience.

Two full cycle Implementations and configuration of SAP CX  modules 

B2B Integration experience between SAP and 3rd party Applications

SAP certification in SAP Service cloud, FSM and SAP S4

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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