Location- PAN India 4 to 13 years of strong SAP Customer Service (CS) expertise with support experience and preferably implementation, rollout experience
Strong SAP technical, configuration, and business area knowledge in CS module
Knowledge of serial number master setup, tracking and integration with SD, MM and FI modules for reporting
Knowledge of equipment master setup, tracking and integration with SD and FI modules for reporting
Knowledge of service notification and integration with other processes
Knowledge of material issues and postings
Knowledge of EDI and IDOC processing
Worked or has good knowledge in order management SD process specifically on master data, basic functions, pricing, material determination, output control, sales documents, item categories, schedule line categories, delivery documents, billing documents, contracts, account determination and partner determination
Knowledge of repairs processing and goods receipt. Integration with SAP sales order processing and finance aspects to track costs of repair, details of repair and final invoice to customer
Knowledge of field service processing and advance shipment. Integration with SAP sales order processing and finance aspects to track costs of repair, details of repair and final invoice to customer
Knowledge of replacement processing including scrap and refurbishment processing
Knowledge of service work orders and integration throughout repairs process
Understanding & experience in integration of CS with SD, MM (material management), LE (logistics execution) & FI (financial accounting) modules.
Strong experience in diagnosing, analyzing, and solving incidents
Good communication, documentation and unit testing skills
Knowledge of SAP SD and basic debugging will be an additional advantage
