SAP Customer Service Consultant
TCS
6 - 14 years
Bengaluru
Posted: 05/07/2025
Job Description
- strong SAP Customer Service (CS) expertise with support experience and preferably implementation, rollout experience
- Strong SAP technical, configuration, and business area knowledge in CS module
- Knowledge of serial number master setup, tracking and integration with SD, MM and FI modules for reporting
- Knowledge of equipment master setup, tracking and integration with SD and FI modules for reporting
- Knowledge of service notification and integration with other processes
- Knowledge of material issues and postings
- Knowledge of EDI and IDOC processing
- Worked or has good knowledge in order management SD process specifically on master data, basic functions, pricing, material determination, output control, sales documents, item categories, schedule line categories, delivery documents, billing documents, contracts, account determination and partner determination
- Knowledge of repairs processing and goods receipt. Integration with SAP sales order processing and finance aspects to track costs of repair, details of repair and final invoice to customer
- Knowledge of field service processing and advance shipment. Integration with SAP sales order processing and finance aspects to track costs of repair, details of repair and final invoice to customer
- Knowledge of replacement processing including scrap and refurbishment processing
- Knowledge of service work orders and integration throughout repairs process
- Understanding & experience in integration of CS with SD, MM (material management), LE (logistics execution) & FI (financial accounting) modules.
- Strong experience in diagnosing, analyzing, and solving incidents
- Good communication, documentation and unit testing skills
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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