SAP CS Consultant

Role: SAP CS Consultant

Experience: 8+ Years

Location: Bengaluru

Job Description:

Key Responsibilities

• Implementation & Configuration
• Configure SAP CS module including Service Orders, Notifications, Warranties, and Contracts.
• Set up integration with related modules (SD, MM, FI, PM).
• Define organizational structures for Customer Service processes.
• Customize pricing, billing, and resource-related billing for service orders.
• Business Process Design
• Analyze client requirements and design end-to-end Customer Service processes.
• Map business processes to SAP CS functionalities.
• Prepare functional specifications for custom developments.
• Integration & Interfaces
• Ensure seamless integration with SAP SD (Sales & Distribution), MM (Materials Management), and FI (Finance).
• Master Data Management
• Maintain customer master, material master, and equipment master data.
• Configure serial number management and warranty tracking.
• Service Management
• Implement Service Contracts, Service Orders, and Service Notifications.
• Configure resource-related billing and settlement processes.
• Handle warranty claims and returns management.
• Testing & Documentation
• Prepare test scripts and conduct unit, integration, and UAT testing.
• Document configurations, processes, and user manuals.
• Support & Service Orders, Notifications, Contracts, Warranties.
• Familiarity with pricing, billing, and resource-related billing.
• Good understanding of SAP SD, MM, FI integration.
• Ability to write functional specifications and coordinate with ABAP team.
• Excellent communication and client-facing skills.

Preferred Skills

• Exposure to S/4HANA Service Management.
• Knowledge of Fiori apps related to Customer Service.
• Experience in Implementation projects or system upgrades.
• Experience in Advance Return ManagementTraining
• Provide post-implementation support and resolve issues.
• Conduct end-user training and workshops.

Required Skills:

• Strong knowledge of SAP CS module and its integration points