SAP CRM TECHNO FUNCTIONAL SENIOR LEAD CONSULTANT

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

About the Job – We are looking for SAP CRM TECHNO FUNCTIONAL Senior lead.
Educational Background – Any Graduate.
Experience- 8+ years.
Location- Noida/Bangalore/Pune/Mumbai/Hyderabad/Chennai.
Responsibilities: 
•    Manage the SAP CRM 7.0 application (Technically and Functionally) as part of application support for a leading gas utility within UK
•    Liaise with business users (back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team.
•    Carryout System Testing of the fixed Incidents and update defects in Quality Center then coordinate with business for the UAT signoff and then manage the release/deployment of the fix. 
•    Delivering Impact assessment/solutions for change requests raised by business users.
•    Manage, coordinate and report application major incidents (P1 & P2)
•    Preparation of cutover plan/RFC for implementation.
•    Build end to end documentation and catalogue for supported applications and known errors.
•    Hand out and give Knowledge Transfer sessions to the team.
•    Support to Design daily, weekly and monthly management reports for client.
•    Business Engagement – Engaging with business proactive to build trust and relationship for better stakeholder management.
•    Demonstrate Proactive Approach rather than fix on fail.
•    Over-all experience with 8+ years in SAP CRM 7.0.
•    Knowledge of CRM functional configuration
•    Knowledge of ABAP 
•    Knowledge on Adobe Forms
•    Good experience in Workflow, Web service
•    Should have good analytical and problem-solving skills in both Support and Projects.
•    Good knowledge in basic 
•    Experience on CRM WebUI including Component, Windows, View sets and View
•    Technical expertise includes creation and usage of Data Dictionary, Selection Screen, and Dialog programs, Reports, Data Migration Techniques, SAP Script, Smart forms, Adobe Forms, ABAP Objects, BAPI and BADI.
•    Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment)
•    Has capability to translate business requirements into design and then to development
•    Should be able to assist the customers with business case for the development of the chosen option.
•    Should have very good communication skills
•    Proactive in identifying issues and coming out with solution
•    Should have worked in Support projects