SAP Concur

Job Description:

• Expense policy, workflow, and controls configuration
• Build and support approval workflows (conditional routing by org, cost object, amount thresholds; delegates/proxies).
• Configure itemization rules (e.g., hotel folio/lodging, required itemization thresholds, compliance checks).
• Configure and support attendee-related rules (attendee types, required attributes, validation, visibility).
• Employee, user, and access administration
• User Administration: add, modify, and delete users; maintain user access lifecycle for Expense.
• Employee Administrator: create, view, update, and remove employees; manage expense and payment preferences and Expense roles.
• Role Administrator: assign roles and manage role-based access controls for Expense.
• Expense Proxy Logon: log in as an expense proxy user (within authorized groups) to troubleshoot, validate, and support end users.
• Expense master data and shared configuration administration
• Expense Type Administrator: administer expense type setup/maintenance (including fields and dependencies tied to expense types).
• Shared Configuration Administrator: create, edit, and delete shared configuration data used across Expense Reports and Vendor Payments.
• Tax Administrator: view and edit tax configurations (e.g., VAT/GST/tax treatment as applicable).
• Attendee Administrator: view and update attendee records and attendee-related reference data.
• Integrations monitoring and operational support
• Import/Extract Monitor: view history for imports/feeds and extracts, identify failures, and coordinate resolution with technical/integration teams (specifically Workday and SAP).
• Perform tier-2/tier-3 troubleshooting: isolate issues across configuration, roles/permissions, employee/profile data, workflow logic, and imports.
• Execute UAT/regression testing for policy/workflow/role changes; document outcomes and promote changes through environments.
• Reporting and analytics (Expense)
• Cognos Professional Author: develop and manage Cognos reporting capabilities for all assigned groups (dashboards/operational reports for audit, aging, compliance, usage).
• Certification / advanced access requirement (good to have as this certificate/access is not easy to obtain)
• Advanced Configuration Access: acknowledge that advanced configuration access is provisioned by SAP Concur after completing specific training/certification (and any required enablement steps), enabling deeper configuration capabilities within the Expense module.

Soft Skills that are good to have:

• Requirements elicitation & translation: run training sessions, document current/future state, convert policy needs into clear Concur configuration specs.
• Analytical problem solving: triage incidents, isolate root cause, and propose fixes.
• Clear, audience-appropriate communication: explain complex configuration impacts to non-technical users; produce summaries for leadership and product owners.
• Attention to detail: ensure policy accuracy, audit/compliance reliability, and clean cutovers; prevent small config changes from creating downstream issues.
• Customer service orientation: empathetic support for end users and approvers; calm handling of escalations and reimbursement-impacting issues.
• Documentation discipline: create maintainable job-aids, configuration notes, and test scripts that reduce knowledge gaps and audit risk.