SAP Charm

Role : SAP ChaRM Expert

Location : Pan India

Work Mode : Hybrid Mode.

Contract Position

Job description :

SAP ChaRM Expert Change Transport Management SAP Support

Location

India HybridRemote within India Support coverage for global releases and production support windows flexible shifts as required

Employment Type

Fulltime Support Engagement including development programs

Role Summary

Were seeking a seasoned SAP ChaRM Change Request Management specialist to drive endtoend change and transport governance across SAP landscapes S4HANA ECC BW4HANA PIPO SAP HANA DB and nonABAP components The ideal candidate is handson with SAP Solution Manager 72 ChaRM Normal Urgent Admin Standard Changes understands dualtrackretrofit scenarios and navigates complex release cycles with precision Experience with SAP Cloud ALM gCTScCTS and integrations to ITSM and DevOps tooling is highly desirable

This role collaborates closely with Basis Development Security and Release Management to ensure auditready SOXcompliant and zerodefect transport execution

Key Responsibilities

Process Governance

Own the ChaRM process design and continuous improvement NormalUrgent changes release cycles approvals and quality gates

Establish and enforce transport governance naming conventions release calendars and segregation of duties SoD

Manage dual landscape Maintenance vs Project with retrofit strategy and conflict resolution SPAUSPDD

Define and maintain ChaRM projecttask lists branching status schema and change document lifecycle

Operations Execution

Administer Solution Manager 72 ChaRM setup projects task lists Business Partner setup RFCs TMS integration CTSnonABAP transports and job scheduling

Execute and monitor transports across systems DEV QA PreProd PROD ensuring sequence integrity and dependency management

Handle urgent production fixes via Urgent Changes with strict control and rapid approvals

Integrate nonABAP transports Java PIPO Portal BW4HANA and CTS scenarios coordinate with Basis for technical transport issues

Set up and maintain retrofit automation and manual processes track conflicts and deviations

Tools Integrations

Integrate ChaRM with ITSM tools ServiceNowJiraAzure DevOps and ensure tickettochange traceability

Leverage gCTS Gitenabled Change Transport System cCTS for modern DevOps patterns where applicable

Work with SAP Focused Build Solution Documentation Test Suite and SAP Cloud ALM where adopted

Enable dashboards and reporting KPIs audit logs compliance evidence via SolMan Analytics

Compliance Risk Audit

Ensure SOX ISO 27001 data privacy and audit readiness for change processes

Maintain comprehensive documentation change records transports approvals testing proofs and deployment notes

Support internalexternal audits with evidence logs and process explanations

Stakeholder Management

Partner with Delivery Basis Dev Leads Release Manager and Business Owners to plan releases and freeze windows

Provide L3 support for ChaRM issues coach L2 support run trainings and playbook reviews

Act as the subject matter expert SME in CAB Change Advisory Board meetings

Required Qualifications Skills

Technical MustHaves

710 years overall SAP experience 37 years handson in ChaRM on SAP Solution Manager 72

Strong command of

Change types Normal Urgent Admin Standard Changes

Retrofitdual track and conflict management SPAUSPDD awareness

TMSCTS CTS ABAP and nonABAP transport flows BWHANAPIPOPortal

Landscape management RFC connectivity transport routes crosssystem object locks

Experience with global release cycles cutover planning and postrelease validation

Familiarity with SAP S4HANA BW4HANA SAP HANA DB and BTP transport considerations

Process Compliance

Solid understanding of ITIL frameworks Change Release Incident Problem

Strong auditcompliance orientation evidence management approvals traceability SoD

Tools Integrations Preferred

SAP Cloud ALM Focused Build Solution Documentation

gCTScCTS Gitbased workflows CICD pipeline awareness

Integration with ServiceNowJiraAzure DevOps for ITSM and work management

Soft Skills

Excellent communication stakeholder alignment and CAB presentation skills

Analytical problemsolving attention to detail ownership mindset and ability to work in fastpaced environments

Education Certifications

Bachelors degree in EngineeringTechnologyComputer Science BEBTechMCA

Preferred SAP Solution Manager certifications ITIL Foundation exposure to SOX environments

Key Performance Indicators KPIs

Change success rate firsttimeright production stability

Transport failure rate and MTTR mean time to repair

Adherence to approvals documentation and evidence audit pass rate

Cycle time from RFC to Deployment lead time

Defect leakage postrelease and rollback frequency

Stakeholder satisfaction release reviewsCAB feedback

Support Model Working Conditions

Skills

Mandatory Skills : SOLMAN ALM