SAP Basis - IT Business Services Consultant

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

Summary:

We are seeking a proactive and detail-oriented Operations Coordinator with 2–3 years of SAP BASIS administration experience. This role is ideal for someone who enjoys blending technical understanding with operational efficiency. The Operations Coordinator will support the SAP operations team through reporting, project coordination, and continuous improvement efforts, while also managing customer visit logistics and internal initiatives.

Key Responsibilities:

• Prepare and share regular reports on incidents, problems, and customer forums using MS PowerPoint and Excel
• Support coordination of system checks, audits, and landscape hygiene follow-ups.
• Plan, manage, and support small projects and process improvement initiatives.
• Track project timelines, risks, and updates for stakeholders.
• Collaborate with the operations team to improve processes and documentation.
• Standardize documentation and workflows with cross-functional teams.
• Manage end-to-end coordination of customer visits (logistics, scheduling, content).
• Act as a link between operations and customer engagement teams.
• Maintain internal documentation (e.g., team wiki, trackers).
• Organize and orchestrate various meetings

Experience (Role Requirements)

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• 2–3 years of hands-on experience in SAP BASIS administration or coordination role in a similar environment.

• Excellent written, verbal communication and presentation skills to effectively communicate project plans and status.

• Familiarity with SAP landscape monitoring, system documentation, and operational reporting.
• Strong communication skills with the ability to interact effectively across technical and non-technical teams.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with reporting tools or ticketing systems is a plus.
• Experience with ITSM tools (e.g., ServiceNow, Solution Manager)
• Exposure to ITIL practices (especially incident, problem, and change management.
• Interest in learning and supporting continuous improvement 

Meet your team

Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large-scale customers. We provide end-to-end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems.

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431062  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.