SAP Ariba - AMS Support Analyst – Level 1

The Level 1 Support Analyst will provide first-line support for SAP Ariba solutions and SAP Business Network across Asia Pacific. This role focuses on handling basic user queries, Level 1 tickets, and ensuring smooth day-to-day operations under the AMS framework.

Responsibilities:

• Respond to Level 1 incidents and service requests for SAP Ariba modules (S2C, P2P, SLP) and SAP Business Network.
• Provide basic troubleshooting and guidance to end-users.
• Escalate unresolved issues to Level 2 support or SAP Ariba product support as needed.
• Assist in maintaining master data and workflows.
• Support quarterly patch analysis and regression testing activities.
• Prepare and share weekly/monthly status reports using provided templates.
• Ensure compliance with Fujifilms security standards and policies.

Profile:

• Hands-on experience with SAP Ariba Cloud applications (S2C, P2P, SLP).
• Familiarity with SAP Business Network functionalities.
• Strong communication skills in English (Chinese/Korean optional).
• Basic understanding of procurement processes and supplier management.
• Ability to work remotely and coordinate with cross-functional teams.