Job Summary
We are seeking a Sr Analyst with 5 to 8 years of experience to join our team. The ideal candidate will have technical expertise in SampleManager LIMS applications to effectively guide the team and troubleshoot complex issues.
Responsibilities
Possesses deep technical knowledge in SampleManager LIMS applications to effectively guide the team and troubleshoot complex issues.
Analyzes and resolves intricate technical problems often collaborating with onshore teams for guidance or escalation.
Coaches and mentors team members fostering a culture of continuous learning and skill development.
Promotes knowledge sharing within the team through documentation training sessions and regular communication.
Estimate the effort resources required and the cost for the major changes that will be delivered under a new SoW.
Implement the minor enhancement following the stipulated Change Control process.
Coordinate with the development team on the Release deployment and hypercare.
Identify the fixes for the defects discovered by the support team and hand it over to the development team for further testing and deployment.
Manages team resources effectively assigning tasks based on bandwidth.
Identifies opportunities to improve support processes reducing resolution times and enhancing customer satisfaction.
Oversees incident management processes ensuring timely resolution and root cause analysis.
Manages changes to the support environment minimizing disruptions and ensuring smooth transitions.
Communicates effectively with clients providing regular updates on incident status and resolution efforts.
Escalates critical issues to appropriate stakeholders ensuring timely resolution and minimizing impact.
Strives to exceed client expectations delivering high-quality support and building strong relationships.
Certifications Required
Certified LIMS Professional Data Management Certification