SAM Consultant
Wipro
5 - 10 years
Bengaluru
Posted: 2/10/2025
Job Description
Job Description
Roles & Responsibilities:
- Managing FNMS Infrastructure including Application, Database, Inventory Beacon & Reporting Servers.
- Managing Software Licenses, Contracts & Purchase Orders.
- Creating online compliance report.
- Managing License Reconciliation & configuration.
- Managing Enterprise groups.
- Deploying inventory agents on Windows, MAC & Linux machines with troubleshooting skills.
- Enterprise level software procurement and license tracking
- Creating custom reports based on requirement from Business.
- Tool - Servicenow SAM pro/ Flexera
- Creating & configuring Workflow Family, Workflow Groups & Workflows.
- Creating & configuring Questions & Templates.
- Custom configuration of Mail templates respective to Catalog Items.
- Configuring Site & Deployment settings.
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Essential Roles:
- Reporting. Creating & configuring applications and packages in SCCM to enable deployment of software's & scripts.
- Creating & configuring collections & deployments in SCCM.
- Handling Enterprise level External Audits, True Ups & Renewals.
- Analyzing software deployment infrastructure & suggesting best practices for optimizing License utilization.
- License & Lease Management: Tracking & Allocation of licensed Tools to Projects based on requirement.
- Handling Enterprise level software purchases & license delivery.
- Configuration & Management of Specialized Inventory tools for capturing software deployment inventory across organization.
- Understanding Project requirement & suggesting Tools suitable for the requirement keeping advantages of different licensing models in mind.
- Assisting & guiding Projects in implementation of optimized Software Infrastructure.
- SAM Tools, ITIL, Knowledge on ticketing tools.
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Requirements:
- Knowledge on Software Asset Management, Licensing & Compliance. Licensing knowledge on Publishers like Microsoft, IBM, Oracle, Adobe & Veritas, and capable to prepare SLR reports.
- Flexera FlexNet Manager Suite Administration
- Servicnow SAM Proo tool management.
- SAM tool knowledge
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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