Job Description

Designation: Salon Manager

Vacancy locations - Andheri (E), Chandivali, Thane, Kalyan

Experience required : 6-7 years in a managerial role

Industry Preferred: Retail, Beauty, Hospitality, Customer service

Key Responsibilities:

- Manage daily salon operations, including scheduling, inventory control, and customer service.

- Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.

- Ensure the salon is clean, organized, and compliant with health and safety regulations.

- Develop and implement strategies to increase salon revenue and customer retention.

- Handle customer inquiries, feedback, and complaints in a professional and timely manner.

- Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.

- Monitor and analyze salon performance metrics, preparing regular reports for senior management.

- Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.

Criteria:

Guest Service Satisfaction & complaint resolution

Team Management (Eg: Motivation, Conflict Resolution)

Inventory Management (Retail & Consumption)

Salon Top Line Numbers (Revenue Target)

Salon Hygiene, upkeep & Maintenance

Accounting & Billing Operations

Capacity, Assets & resource optimization

Bottom line focus (profitability)

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Salon Manager