Salesforce Technical Project Manager

Job Description

Salesforce Technical Project Manager :

Responsibilities
•    Oversee the delivery of services to ensure they meet the agreed-upon standards and client expectations.
•    Have strong technical expertise in Salesforce.
•    Should have good expertise in salesforce Presales.
•    Manage and coordinate with cross-functional teams to ensure seamless service delivery.
•    Provide technical expertise in Salesforce to guide and support the team.
•    Implement and monitor service delivery processes to ensure efficiency and effectiveness.
•    Develop and maintain strong relationships with clients to understand their needs and expectations.
•    Ensure compliance with data quality and data governance standards.
•    Monitor service performance metrics and take corrective actions when necessary.
•    Lead the resolution of service delivery issues and escalate when required.
•    Collaborate with stakeholders to continuously improve service delivery processes.
•    Conduct regular service reviews and provide feedback to the team.
•    Ensure all service delivery documentation is up-to-date and accurate.
•    Provide training and support to team members on Salesforce and data governance practices.
•    Drive initiatives to enhance service delivery and client satisfaction.
Required
•    Possess extensive experience in managing service delivery in a hybrid work model.
•    Demonstrate good understanding of data quality and data governance.
•    Exhibit excellent communication and interpersonal skills.
•    Show ability to manage and coordinate with cross-functional teams.
•    Have strong problem-solving and decision-making skills.
•    Display ability to develop and maintain client relationships.
•    Demonstrate proficiency in monitoring and improving service delivery processes.
•    Possess experience in conducting service reviews and providing feedback.
•    Show capability to provide training and support to team members.
•    Exhibit strong organizational and documentation skills.
•    Demonstrate ability to drive initiatives for service improvement.
•    Have a proactive approach to identifying and resolving service delivery issues.

Certifications Required : Salesforce Certified Service Cloud Consultant , Salesforce Certified experience Cloud Consultant  and FSL.