Salesforce Technical Architect

Title: Salesforce Technical Architect

Location: Hyderabad - Hyderabad

Mode: Full-time

1. Expertise in Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
2. Must have expertise in Salesforce Service Cloud, Einstein AI, Data Cloud & Experience Cloud.

Salesforce certifications preferred:

Platform Developer I, System Architect, and Application Architect are preferred.

About the Role

We are seeking a highly skilled Salesforce Technical Architect to lead the design, development, and implementation of enterprise-level Salesforce solutions. The ideal candidate will have deep expertise in Service Cloud , Omnichannel , and advanced integrations, along with proven experience in Live Chat migration and Agentforce implementations . You will collaborate with stakeholders, business analysts, and development teams to create scalable, secure, and high-performing Salesforce solutions aligned with business goals.

Key Responsibilities

• Lead end-to-end Salesforce architecture and solution design , with a strong focus on Service Cloud .
• Architect and implement Email-to-Case solutions ensuring efficient case management workflows.
• Design and configure Omnichannel routing to enhance customer experience and agent productivity.
• Drive Agentforce implementation and optimization for seamless customer-agent interactions.
• Lead Live Chat migration projects, ensuring minimal disruption and enhanced functionality.
• Provide technical leadership to development teams, ensuring best practices in coding, configuration, and integrations.
• Partner with business and IT stakeholders to translate requirements into scalable Salesforce solutions.
• Oversee system integrations, security configurations, and data migration strategies.
• Ensure Salesforce platform scalability, performance, and compliance with enterprise standards.
• Mentor junior Salesforce developers and guide them in adopting best practices.

Mandatory Skills & Expertise

• Salesforce Service Cloud (advanced expertise).
• Email-to-Case setup, customization, and optimization.
• Omnichannel configuration and routing strategies.
• Agentforce design and implementation.
• Live Chat migration projects and best practices.
• Strong understanding of Salesforce architecture (data model, security, integration, APIs).
• Experience with Salesforce Lightning , Flows, Apex, and configuration tools.

Preferred Skills

• Salesforce certifications such as Salesforce Certified Technical Architect (CTA) , Application Architect , or System Architect .
• Hands-on experience with integration tools (MuleSoft, REST/SOAP APIs, etc.).
• Knowledge of Salesforce Einstein, AI-driven case routing, and analytics .
• Prior experience in large-scale enterprise Salesforce implementations .