Salesforce Technical Architect - Communication & Media Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully designing and building the Salesforce industry-specific Telco and/or Media Industries, particularly using Salesforce Communication and/or Media Cloud.

The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. As a Technical Architect, you will become a deep product guide with Industry Communication Cloud and Media Cloud applications, having strong focus on salesforce platform (e.g. Sales, Service, Community, and Einstein Clouds) and work closely with our sales and delivery teams to ensure customer success.

Responsibilities:

• Working closely internally with Delivery Managers, Functional Solution Architects, and directly with clients and development staff to architect technology solutions to meet client needs and ensure the software product is leveraged correctly and the go-forward solution is easy to maintain and meets best practices.

• Collaborate with internal stakeholders (sales/pre-sales, engineering, other services teams, etc.) to help customers maximize the value of their Salesforce Industry products and services.

• Leading and mentoring the development teams on the project.

• Responsible for the low-level design, development, and support of Salesforce-related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.

• Hands-on application configuration and customization to meet customer needs, develop POCs to help customers and partners with complex design topics.

• Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.

• Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams.

• Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.

• Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.

• Develop POCs or help customers and partners with complex coding tasks.

• Responsible for maintaining complete awareness of the Salesforce Industries’ out-of-the-box product allowing you to support a product-led design approach from your customer.

• Rapidly learn new technologies and maintain your certification across all enabling platforms including Salesforce and Salesforce Industries.

• Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.

• This role will require travel to customer locations.

Experience:

• With over 10 years of experience, you should possess significant knowledge in developing technology solutions and have a track record of collaborating effectively within development teams, preferably utilizing Agile development techniques.

• Extensive experience and understanding of the Communication and/or Media Sector and the need for digital disruption and you have proven track record of successful design and implementation of customer projects, preferably enterprise CRM implementations for in any of the Communication and/or Media domain.

• Hand on experience with Salesforce Communication Cloud (Omnistudio, Product Catalog/EPC, CPQ, ESM, Order Management and Digital Commerce) and/or Media Cloud modules (Omnistudio, Product Modelling, CPQ, CLM, SLM, Ad Sales Management, and GAM Integrations)

• Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.

• Salesforce.com integration experience, including between different business systems as well as working with integration tools with end-to-end implementation experience in building CRM solutions.

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM, SAP).

• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.

• Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.

• Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC. Omniscripts, FlexCards

• Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.

• Understanding of DevOps and Release Management for large-scale transformation projects.

• A self-starter, adept at picking up new skills and technologies, and eager to break new ground

• Excellent communication skills to communicate with customers, partners, and internal team members

Technical Skills:

• Hands-On experience in Salesforce Communication Cloud and/or Media Cloud - Omnistudio, EPC, CPQ, ESM, CLM, Digital Commerce, OM, and/or Ad Sales Management

• Salesforce/Apex, Apex Design Patterns, Triggers, Workflow Alerts and Actions, Process Builders, Visualforce, Lightning, LWC

• Data modeling, Process modeling tools, and best practices

• Application, design and development background

• Platform Security, Identity and Access Management , Sharing and Transparency

• Data Architecture and Management , large, mission-critical volumes.

• Architectural Design Patterns

• DevOps and Release management for large transformation projects

• Understanding of Mobile and Lightning Style frameworks and channels.

• Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

• Project management tools and best practice

Desired certifications and qualifications:

• Salesforce Industries Omistudion Developer

• Salesforce Industries CPQ Developer

• Salesforce Industries Media Cloud Accredited Professional

• Salesforce Certification Preferred (Admin, PD1 and PD2)

• Integration Architecture

• Identity and Access Management

• Data Architecture and Management

• Sharing and Transparency

• Platform Security

• Solid understanding of Communication and/or Media industry regulations.

• Certified Scrum Master / Certified Product Owner

• Bachelor's or Master's degree in Computer Science, Software Engineering, Business, or a related field

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