Salesforce Tech Lead

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

͏Salesforce Developer

• Familiar with end-to-end Salesforce development processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

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Your Expertise:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• 5-8 years of experience working on the Salesforce platform. Must be experienced in Service Cloud.
• Good to have – Data Cloud /Experience Cloud applications.
• 5-8 years of hands-on experience in Apex Programming, SOQL, SOSL, and Integrations.
• 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
• Experience in Salesforce Data Cloud Certification (Required)
• Professional fluency in English (Required)
• Experience building Salesforce integrations with 3rd party apps and AppExchange products.
• Experience working in highly available, scalable, and secure systems.
• Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
• Experienced in Salesforce deployment (CI/CD, Jenkins) process.
• Comply with change management policies to ensure data integrity and system stability.
• Salesforce Service Cloud and Architect certifications.
• Experience building on MuleSoft Middleware or MuleSoft Development
• Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.

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Deliver

No.	Performance Parameter	Measure
1.	Continuous Integration, Deployment & Monitoring of Software	100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2.	Quality & CSAT	On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3.	MIS & Reporting	100% on time MIS & report generation