Salesforce Service Max DevOPs Technical Lead

Job Title:  Salesforce Service Max Technical Lead DevOps 

Location: India

What you will do?

The Salesforce Service Max Technical Lead DevOps oversees the daily support and administration of our Salesforce CRM, including ServiceMax. You will lead and coordinate the DevOps team, providing technical guidance and support in the delivery of solutions within an agile DevOps environment. Additionally, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the DevOps team meets business needs and adheres to best practices.

How you will do it?

• Oversee the daily operations, maintenance, and support of Salesforce and ServiceMax systems, ensuring high availability and reliability.
• Lead and coordinate the handling of incidents and service requests efficiently, ensuring timely resolution and communication with business stakeholders.
• Manage prioritization of change requests and allocation of team resources to activities.
• Maintain Salesforce Org Health working with the Salesforce Technical account team.
• Identify Technical debt in org in line with salesforce product lifecycles and upgrades.
• Utilize ServiceNow to manage and report on operations performance. Prepare and present monthly operations review to management.
• Automate routine tasks and workflows within ServiceNow to improve efficiency and reduce errors.
• Collaborate with cross-functional teams to manage system and infrastructure changes.
• Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications.
• Experience with web and mobile systems integrated with various platform such as ERP, SFDC (with and without middleware) and more.

Requirements:

• 5+ years experience in Salesforce and ServiceMax development and administration. Knowledge of Apex, Visualforce, Lightning and more.
• Salesforce or ServiceMax certifications required.  - Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required.

• Experience working on ServiceMax functionalities and integrations
• Strong understanding of DevOps principles and practices including use of JIRA or similar

• Experience with ServiceNow or similar tool for ticket handling and reporting.
• Excellent communication skills to work effectively with business stakeholders globally.
• Ability to work in an agile environment and adapt to changing requirements.
• Leadership experience, problem-solving skills and attention to detail.
• Fluent English (must)